FlexibleCSS - High-quality XHTML/CSS Solutions

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Frequently Asked Questions

1.1 What do you do?
We convert your design to high-quality, hand-coded XHTML / CSS, or standardize your existing markup.
1.2 Do you offer any other services other than XHTML/CSS markup?
No. We like to do what we do best. We can however handle some JavaScript requirements that are design sensitive.
1.3 Do you rework existing markup?
We re-do your existing markup to become high-quality.
1.4 What are your working hours?
12:00 pm GMT to 8:00 pm GMT (7 days a week).
2.1 What's the ordering process?
  • A. You provide layout options and upload designs or provide the URL of your existing markup, project guidelines and set password for clients' area.
  • B. We communicate with you if there are any clarifications needed before we start the development process.
  • C. We deliver the codes.

For more information of our process, please visit the process page.

2.2 What payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, Diners Club International, JCB, Debit.
2.3 A page stating that there is currently work overload and gives me different turnaround time, thought you say 24 hours?
We convert each design / existing markup you provide us in 24 hours. However, in some cases there is work overload and we will not be able to start working on your project right away, therefore we have created a waiting list system and thought we'd alert you of our schedule before you proceed with payment.
2.4 What can I upload?
Whatever you like! Basically the design and fonts if needed. Only .zip or .rar file types allowed.
2.5 What kind of project guidelines do you need?
If the design is flattened we will need all font names of the design, some basic stuff like color of links when hovered, the navigation link when hovered. As a rule of thumb, if there is anything you think will be unobvious, please let us know about it to avoid having revisions and finish the project in time.
2.6 What's the difference between fixed, fluid, and elastic layout types?

A fixed layout type has a fixed width defined in pixels, it's of the same width regardless of screen resolution.

A fluid layout has its elements widths defined in percentages, allowing the layout to resize to fit screen resolution.

An elastic layout uses the em unit of measurement, which is relative the font-size. An elastic layout resizes when font-size is increased or decreased by the user.

2.7 How are you going to send me the results?
Once your project is finished, we will send you an e-mail with the attachment of the results and you will also be able to download it in our clients' area, by clicking the "Download codes" link in the corresponding table of your order ID.
2.8 What if I have more than 30 designs/pages in need of coding?
We'll offer you a discount and an altered turnaround time. Please contact us.
3.1 Why is the cancel order link deactivated?
You may only cancel an order when the project is in the Initialized status. If the Initialized stage is passed, then your project is confirmed and is scheduled and thus will affect turnaround time of future orders of other clients, therefore can not be canceled.
3.2 Why is the modify order details link deactivated?
You can only modify order details when the project is in Initialized status, because mostly we'd have begun the development process even if the project is in Clarifications Required status. If there is something critical, you may let us know about it in the support ticket associated with your order.
3.3 Why is the upload more files link deactivated?
In most cases you can upload more files, except if the project is finished or canceled.
3.4 Why is the request revision link deactivated?
The request revision link is deactivated if the project is not yet finished or canceled, or if 15 days had passed since the order was finished.
3.5 How can I provide a testimonial?
You can provide a testimonial once the project is finished by clicking Provide link in the testimonial column of your corresponding order ID table.
3.6 How can I delete the results from your servers?
You can delete all your results of all previous projects by logging in > My Account > Delete Projects Codes.
4.1 What do you mean by Semantic Markup?
Semantic markup is the use of appropriate tags to declare page elements; it's about using the correct HTML elements to give content meaning. Semantic markup is considered good practice as it helps boost your search engine results and increases the ability for modern devices to read your pages correctly which makes your pages accessible.
4.2 What do you mean by Accessibility?
Web accessibility is about following web standards to make your pages accessible by all people of abilities and disabilities. The use of semantically meaningful HTML is the defining point to make your pages of equal access to all people.
4.3 What do you mean by Separation of Content and Presentation?
Separation of content and presentation is the practice of separating the HTML and CSS files, with HTML specializing in describing the meaning of the content and CSS decorating that content.
5.1 Do we own the code?
The resulting codes are 100% yours.
5.2 Do you keep our designs?
The files you've uploaded are automatically deleted after 15 days had passed since the project was finished, or when the project is canceled.
5.3 Will anyone know the fact that we have used your services?
Never.

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